Our Customer Service team is here to help you with any questions about your billing, payments, owner, and address changes. The best way to reach our team is through email: customerservice@cleanwaterteam.com

Customer Service is also responsible for the issuance of SDAs (System Development Approvals) and collecting connection fees.

Your Sewer Bill

The District's billing cycle begins on July 1 each year. All customers are sent their annual sewer service bill and have the option to pay either the full amount or make quarterly payments.

The quarterly billings are sent on October 1, January 1 and April 1. The legal owner of a property is responsible for all sewer bills. If you move, buy or sell the property, it is your responsibility to notify our office.

If an agent/representative Is paying your sewer service bill, quarterly payments must be received by their designated due dates: July 31/October 31/January 31/April 30 to avoid the Basic Penalty added to the account. Property owners are still responsible for payments, even if there is a tenant onsite

Rates and Charges

Annual Sewer Service Charge Schedule:

• July 1, 2024: $273.48
• July 1, 2025: $295.36
• July 1, 2026: $307.16
• July 1, 2027: $319.44
• July 1, 2028: $333.84

Charge is per ERU (Equivalent Residential Unit, or Single Family Residence). In addition to the annual sewer service charge, there is a $4 quarterly charge for each bill issued.  If your account is paid in full on or before July 31, you will only pay a one-time account charge of $4.

Customers with pools, which include swimming pools, non-residential spas, decorative fountains, waterscapes, lagoons, spas and hot tubs, will have an additional amount added to the annual charge.

Pool charges are based upon total gallons. A residential customer is charged .10 ERU for a pool with less than 20,000 gallons.

For additional information on rates and charges please see our Service Rules.

Connection Fees (System Development Approval)

Amounts listed are charged per ERU (Equivalent Residential Unit, or Single Family Residence).

Connection Fee Schedule:

• July 1, 2021: $2,876 per ERU
• July 1, 2022: $3,020 per ERU
• July 1, 2023: $3,020 per ERU
• July 1, 2024: $3,020 per ERU

Beginning July 1, 2022, and each subsequent year, the connection fee will be adjusted by the lesser of the following: The Consumer Price Index or the equity-based connection fee formula.

Septic Conversion Fee: $1,600

Basic Penalty

Customers may either pay the full annual amount or the quarterly (minimum) amount in the month billed (July, October, January, April). A basic penalty is added to the account if the minimum payment isn't received by the last day of the billing month.

Delinquent Notice

Any account balance not paid by April 30 will be sent a delinquent account notice. Each June, the District Board of Trustees conducts a public hearing to consider sending remaining account balances to the Clark County Treasurer to add to the property taxes due on the respective property owner of the account.

New Construction

New commercial and residential structures that connect to the public sewer must submit an application for sewer service in person or by mail.

Residential
Applications for Residential connections require the address to be serviced, the assessor's parcel number, lot and block (if applicable), and subdivision name (if applicable).

Commercial
Commercial structures are charged by the number of plumbing fixtures and type of business to be constructed within the structure. Architectural and plumbing plans must be submitted for review to the District's Customer Service Department. Food service plans, along with the kitchen equipment schedule and plumbing plans, must be submitted along with the architectural plans for businesses that will be serving food. If plans have been submitted to the Clark County Building Department, please provide the PAC number that was assigned to the project. Permit fees will be calculated and a permit issued. For more information, please contact Customer Service.