Our customers can expect:

• A clear and understandable bill for the sewer service provided by the District.
• The option to pay their bill in quarterly installments.
• Receive full and undivided attention each time the customer chooses to contact us.
• An opportunity to speak with a Customer Service Supervisor if you believe the bill is not accurate. A billing determination review may be requested. An opportunity to Contact Customer Service staff with any questions regarding the bill and receive prompt and courteous responses.
• A secure server website for account payment processing.
• Service shall not be shut off for non-payment of sewer service or repair charges.
• The right to request monthly payment options, available to low income customers as defined by the current Federal Poverty Guidelines.